My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”
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As the holidays approach, my SKY+ hard disk (PVR/Tivo thing) is brimming with movies ready for the onset of quality time with my young family.
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For the majority of 2010 I was working for The Gilbane Group as an analyst, where I wrote a number of papers, external articles and blog
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Recently I've been seeing 'an examination' shall we say of the term Web Engagement Management and the acronym WEM. There is a
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I've just had a great conversation with a new Gilbane client (a really switched on bunch of folks) and one of the guys used
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I originally posted this on the Gilbane blog back in October 2010 when I was an analyst there - as that blog has now changed hands
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When you say WEM, do you say Web Experience Management or Web Engagement Management? What does it mean and does it matter and what about CEM?
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I'm doing some work for a new client, who look at optimizing customer service across multiple channels using, rather interestingly - artificial intelligence. In
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This blog post is inspired by an excellent conversation I had with my colleague Scott Liewehr a few days ago, about the challenges of managing multiple
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I was delighted to recently be asked to comment on a paper by Robert Rose over at Big Blue Moose as he dives into the waters
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