My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”
| on Observations, Amsterdam, British Airways, enterprise software;, New York, The Netherlands, things social media, Truscott, Twitter;, United Kingdom;
Last week I had a splendid experience flying British Airways. I am shallow enough to admit that on this occasion "splendid experience" does indeed
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| on Observations, actor, airline, British Airways, Customer engagement, Market research, Marketing, online marketing genius, Psychometrics, Rich Hall, Statistical survey, United Kingdom;, United States;, web survey
If you don't know Rich Hall, he is an American comedian who's also done quite a lot of stuff on UK TV.
[ Read more ]| on Observations, The Engagement Tier, AMEX, Blog, IMDB, Internet, Pulp Fiction, Scott Liewehr, Social information processing, Social Media, Social Web, Technology, Twitter;, United Kingdom;, web content;
In this post I would like to explore personality in content marketing and the digital customer experience, but I am going to start with my kettle.
[ Read more ]| on Observations, The Engagement Tier, CEO, Credibility, Customer engagement, enterprise software;, Facebook;, Popular culture, Twitter;, World Wide Web
I don’t often talk directly about my day to day work here on this blog, but I’ve just come back from a management team
[ Read more ]| on Observations, Christmas, desperate search, Google;, Holiday bedlam, mobile devices, mobile phones, retail battle, retail experience, smart phone, smartphone
It is not quite the night before Christmas, I am standing in one of the big barn electrical stores and I have in my hand a
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In 2011 I published my last paper for The Gilbane Group and said hello to SDL and apart from regularly contributing to the SDL corporate blog,
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In 2011 I published my last paper for The Gilbane Group and joined SDL. I then started to write regularly for the SDL blog, I also
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| on Content Management, Gilbane, Observations, Boston, broader social media, Computing, Content Management Systems;, cool web kids, Digital media, Massachusetts, Scott Liewehr, Social Web, speaker, tried and tested web content strategies, United States;, Vignette Corporation, web content;, website, World Wide Web
This week I had the pleasure of returning to an old haunt as I was asked to present at Gilbane Boston. I say ‘old haunt’ as
[ Read more ]| on Observations, analyst, Cloud Computing Journal, Content Management, Facebook Inc, Facebook;, New York, Online social networking, Real-time web, Robert Rose, Scott Liewehr, Social Media, social media engagement, the Cloud Computing Journal, Twitter;, World Wide Web
This week I was at Gilbane Boston and as I gorged on the bountiful smorgasbord of ‘key takeaways’, inspirational quotes and great conversation at this CMS
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