My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”
| on Observations, The Engagement Tier, artificial intelligence, Business, Consumer behaviour, Customer engagement, Gerry McGovern, Intelligence, Intelligence analysis, Marketing, Seth Godin;, Social Media, Social Web, Web Engagement, web engagement objectives, web experience
I'm doing some work for a new client, who look at optimizing customer service across multiple channels using, rather interestingly - artificial intelligence. In
[ Read more ]| on Content Management, Gilbane, Computing, Digital media, Google;, Scott Liewehr, United Kingdom;, United States;, web content;, Websites, World Wide Web
This blog post is inspired by an excellent conversation I had with my colleague Scott Liewehr a few days ago, about the challenges of managing multiple
[ Read more ]| on Observations, The Engagement Tier, Business, Cloud computing, Computing, Customer engagement, digital marketer, Gilbane Group, information technology, Marketing, Mary Laplante, Robert Rose, Software as a service, Web Engagement, web experiences
I was delighted to recently be asked to comment on a paper by Robert Rose over at Big Blue Moose as he dives into the waters
[ Read more ]| on Content Management, Gilbane, Content Management Systems;, content publisher, content technology implementations, Web content management system
August has been a busy month, hence this neglected blog – but I have been unchained from my desk as I am pleased to say that my
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| on Gilbane, The Engagement Tier, analyst, application server infrastructure, campaign management, Content Management, Content Management Systems;, content management/delivery applications, decoupled systems, Facebook;, Josh Bierhof, Twitter;, web analytics;, web content delivery, web destinations, web site centric world, YouTube
This article was originally published on the Gilbane Blog back in July 2010, when I was an analyst there. That blog has now changed hands and
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| on Observations, The Engagement Tier
Alright, hands up who didn’t approach the Adobe acquisition of Omniture with some puzzlement and surprise? Well, now it’s making sense as these proud
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| on The Engagement Tier, Android, application server infrastructure, Content Management, Content Management Systems;, Facebook;, iPad, iPhone, Josh Bierhoff, Technology_Internet, Twitter;, web destinations, Web Engagement, web experience, web site centric world
Next in my occasional series where I refer to a different to letter to the one in a TLA (after discussing the R in ECM) -
[ Read more ]| on Observations, Human Interest
I was in a briefing call today by a large software vendor, it wasn't a one to one briefing there were a few of
[ Read more ]| on Books, author, Business, Malcolm Gladwel, Malcolm Gladwell, Seth Godin;, Sociology books, The Tipping Point, Tipping point
In a departure from my normal waffle, I wanted to share a book I've just read "The Tipping Point" by Malcolm Gladwell,
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