04 February 2011 | on Observations , analyst , author , Business , CMS , content author , Content Management , Content Management Systems; , Drupal , Tony Byrne; , web content management replacement projects , web strategy;
This is a post that I've been meaning to write for a while. having seen plenty of examples over the years of web content
[ Read more ]
12 January 2011 | on Content Management , Observations , analyst , Blog software , car analogy , Computing , Content Management Systems; , Drupal , Jon Marks; , Twitter; , Web development , web experience , web presence , WordPress , World Wide Web
A couple of things have inspired this post, firstly Quora’s insistence that the answer to every CMS question is Drupal, (actually more correctly the communities
[ Read more ]
31 December 2010 | on Uncategorized
A roundup of articles and papers I wrote during 2010, the majority of which I was an analyst working for The Gilbane Group.
* Content, Context and
[ Read more ]
23 December 2010 | on Content Management , Gilbane , Observations , The Engagement Tier , Blog software , Computing , Content Management Systems; , Digital media , Social Media , Web Content Management; , web content; , Web Engagement , web engagement management strategy , WordPress , World Wide Web
As the holidays approach, my SKY+ hard disk (PVR/Tivo thing) is brimming with movies ready for the onset of quality time with my young family.
[ Read more ]
12 December 2010 | on Writing Portfolio
For the majority of 2010 I was working for The Gilbane Group as an analyst, where I wrote a number of papers, external articles and blog
[ Read more ]
05 December 2010 | on Content Management , Gilbane , The Engagement Tier , Consumer behaviour , content management solutions , Customer engagement , David Meerman Scott , Frank Gilbane , Jarrod Gingras , Marketing , Seth Godin; , Social Web , software vendors , Twitter; , Web CMS , Web Engagement , Web Engagement Capability model , web experience , web experiences
Recently I've been seeing 'an examination' shall we say of the term Web Engagement Management and the acronym WEM. There is a
[ Read more ]
09 November 2010 | on Observations , Content Management , web content; , web governance , website
I've just had a great conversation with a new Gilbane client (a really switched on bunch of folks) and one of the guys used
[ Read more ]
30 October 2010 | on Gilbane , The Engagement Tier , analyst , digital marketer , Internet marketing , Marketing , Scott Liewehr , web analytics; , Web Content Management; , Web Engagement , web engagement strategy , Web Engagement thing
I originally posted this on the Gilbane blog back in October 2010 when I was an analyst there - as that blog has now changed hands
[ Read more ]
25 October 2010 | on Gilbane , Observations , The Engagement Tier , advocate , analyst , Business , Consumer behaviour , CRM; , Customer engagement , Customer experience , Customer experience management , Customer relationship management , Irina Guseva; , Marketing , Mary Laplante , Social Media , Twitter; , Web Engagement , Web Engagement Management , web engagement strategy , web experience , Web Experience Management
When you say WEM, do you say Web Experience Management or Web Engagement Management? What does it mean and does it matter and what about CEM?
[ Read more ]