My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”
| on Writing Portfolio
This is the third of a three article series, breaking CXM into three disciplines around customer, content and control. This article Control refers to the orchestration
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I originally wrote this article for MyCustomer.com. A web publication that focuses on customer intelligence, customer experience, marketing and social CRM. In it I outline
[ Read more ]| on Observations, cmo, Facebook;, Social Media
Call the holistic practice of engaging customers via the internet WCM, WEM, CEM or CXM – there is essential business change required to really provide a consistently
[ Read more ]| on The Engagement Tier, campaign management, Computing, Digital Clarity Group, Facebook;, Google;, Internet, Internet Explorer, iPad, iPhone, mobile device, mobile devices, smart phone, smartphone, Tablet computer, Technology, Tim Walters, ubiquitous web, web analytics;, web content delivery, web designers, Web development
Ridiculous isn't it to say "IE first", yet in the olden days of web development when browser compatibility was no such thing
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| on Observations, cem, CMS, Content Management, cxm, web content;, web experience, Wine
Near where I live in Connecticut there are two local wine stores, in both the staff are friendly, they are as knowledgeable about wine as I
[ Read more ]| on Writing Portfolio
A roundup of articles that I published outside of this blog during 2012, while working for SDL. During 2012 I was fortunate enough to have the
[ Read more ]| on Uncategorized
A roundup of articles that I published outside of this blog during 2012, while working for SDL. During 2012 I was fortunate enough to have the
[ Read more ]| on Observations, AT&T, Business, Facebook;, Google;, Internet memes, Klout, Marketing, Social Media, social media activity, social media presence, Twitter;, United States;, Viral marketing, YouTube
A lot is written about the risks your social media presence can have on your current or future career, the ill advised Facebook photo, a slightly
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| on Observations, Brian Sollis, content marketing, Feedburner, Google;, Joe Spolsky, mobile device, Robert Rose, Salesforce, Seth Godin;, Twitter;, web analytics;, Web Engagement
I’m sitting on my deck, the sun is out, I have a cup of tea resting on the broad arm of my adirondack chair. After
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