Observations

The cool web kids are social, is your CMS ready to hang with them?

That Great Blog You Used to Write

Is your Audience Through the Social Media Keyhole?

Back to School - Inspiration from Dreamforce

WEM Is DEAD.. it's all about the Multi's..

They don't know your name..just your number..

An Audience with Brian Solis

Has CRM Finally Decided it Owns the Customers Digital Voice?

Adding Pervasive to the Engagement Lexicon (a new Russian doll)