Tuesday 2¢

My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”

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Tuesday 2¢: Customer Engagement is not a Website

| on T2c

The next wave of customer engagement is not about how wonderfully personalized our websites are, it's going to be more than that. In this Tuesday 2¢ I contend that we need to learn the lessons of personalization and truly engage our consumers on the channel of their choice...

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